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| Term | Definition |
| Retailers | The merchant retailer or partner that issues the Gift Codes in exchange for Wow Credit. Retailersr are clearly listed within the Landing Page platform. The value of available Gift Codes from each Retailer may vary. |
| Gift Code | A Gift Code enables the Recipient to benefit from its value/product description with a selected Merchant (Brand Partner) as featured on WowThanks. |
| Recipient | The person receiving Wow Credit. This is the end user and ultimate beneficiary of the gift. |
| Wow Credit | Landing Page issues Wow Credit to each Recipient within the Landing Page programme as an exchangeable currency. Wow Credit is used to purchase Gift Codes from Retailers. |
| Selection Window | The period of time the Recipient of Wow Credit has to login to their Landing Page and select their preferred Gift Codes. The Selection Window will be clearly set out both in the original WowThanks communication as well as on the WowThanks Landing Page once opened. All GIFT CODE selections must be made within a selection window, after which access to the GIFT CODE's available will be closed. |
| Link | The WowThanks link is a live digital URL that is sent to a WowThanks Recipient in order for them to access their WowThanks Membership Account and Wow Credit . |
| Membership Account | Each Recipient sets up a secure Membership Account when they first login to WowThanks. This is accessed via the Landing Page . Each Membership Account is assigned a unique identifier which tracks all activities associated with their Membership Account. |
| Client | The Clients is the commercial entity that has purchased Wow Credit. The Client chooses the Recipients that will receive the Wow Credit they have purchased. |
| Landing Page | The Landing Page is the first interface that is revealed when a Recipient clicks on their Link. It is an all-digital environment that allows the WowThanks Recipient to navigate their Membership Account, select Retailers and view usage history. |
WowThanks (“WowThanks”) is a corporate gifting solution enabling businesses to send WowThanks Gift Credit ("Wow Credit ") to WowThanks Recipients ("Recipients ") who can exchange their Wow Credit for merchant gift codes ("Gift Codes")that can be used either in-store or online to pay for goods or services from a range of WowThanks merchant retail partners ("Retailers"). Typical Recipients include employees, clients and customers.
Wow Credit is issued by currency default in Euro (€) format with options for other currencies on agreement. Wow Credit is not attached to a debit or Credit card. It is a generic Gift Credit set at a clearly depicted Euro (€) value which can be exchanged for Gift Codes from a range of retail partners and merchants ("Retailers").
The limit to the amount of Wow Credit that can be issued to an individual recipient is €1,000. Wow Credit can be used to draw down gift codes in €10, €20, €50, €100, €250 or €500 denominations from Retailers (please check the denominations offered by each Retailer before confirming your selection with that Retailer). Generally, Gift Codes can be redeemed on multiple transactions and unused Credit may be carried to a subsequent transaction. However, some Retailers operate single use Gift Codes only. Please carefully read the terms and instructions of use for each Retailer before deciding how to use your Wow Credit Wow Credit once you have selected a Retailer your decision cannot be reversed retrospectively.
WowThanks provides the opportunity for businesses to send Wow Credit to Recipients. This sits within the WowThanks programme which is a members loyalty programme that facilitates a closed loop gifting service. The programme features selected Retailers that accept Wow Credit in exchange for their Digital Gift Codes.
Wow Credit can be used by the recipient to claim Gift Codes under a variety of different monetary denominations ranging from €10 up to €500. The Gift Code denominations available per Retailer can be reviewed by Recipients before exchanging their Wow Credit. Recipients may choose to spend their Wow Credit with multiple Retailers and store their various Gift Codes via their Landing Page.
This is to provide choice for those Recipients who may wish to use their Wow Credit Wow Credit across multiple Retailers.
Please note that when making a purchase online the Retailer may provide that only one Gift Code may be used per transaction which will prevent you from using multiple Gift Codes on a single purchase. Therefore, Recipients are advised to check this condition both when selecting their Gift Codes and indeed when attempting to use within a transaction.
Recipients are sent a live URL WowThanks web link (“Link”) via email, WhatsApp or SMS to access their Landing Page. Here the Recipient can register for their Membership Account and access their Wow Credit. Recipients are advised to carefully store their Link. This will be in digital format so will be available for re-use provided the recipient does not delete it. Prior to registration it is recommended that you do not forward your link to any 3rd party or indeed unintended Recipients as the first person to use the Link will be entitled to register the Membership Account in their name. Recipients are responsible for managing the security of their Link and WowThanks cannot re-issue it to a new Recipient after it has been used. Wow Credit will not be reissued if you have shared, whether intentionally or unintentionally, your Link with any 3rd party.
When first activating your Landing Page you are asked to register using a valid email address and password to protect your Membership Account. This is a security function to permit 2 Factor Authentication and ensure only the intended Recipient has access to and ultimately benefits from the Wow Credit issued by the sender. Once a registration is successfully completed, the Recipient is automatically a member of the WowThanks loyalty programme and can use the same registration credentials to access their Landing Page in the future.
WowThanks may use Recipient data to manage the programme and each Membership Account. This data may be shared with the Client that has funded the Recipient’s Wow Credit. WowThanks reserves the right to report back to the Client in relation to Recipient engagement with each campaign. This data file is anonymised using a unique ID that the WowThanks Client can then match to their Recipient records. By logging into account via your Landing Page Landing Page the Recipient automatically authorises your activity to be recorded for research (Gift Popularity, Denomination Popularity etc) and reporting purposes (Gift Usage). Additional data may be volunteered by Recipients upon request which can help build richer data profiles for each Recipient and improve the overall WowThanks product. There will be no marketing of WowThanks to the Recipient unless requested by the Recipient. Membership Account holders will be able to access their profile via the WowThanks.com website under the “Member Login” facility by entering their Username & Password.
Having exchanged your Wow Credit, you will find your chosen range of chosen Gift Code(s) in your Membership Account. Each code can be used as either full or part payment for products or services rendered with that Retailer. Please be aware that Retailer may permit Gift Code usage either a) In Store Only b) Online Only or c) Both In-Store & Online. Online Only Gift Codes require that you insert the code on the Retailers web site at payment stage. In Store redemption means you can scan the Gift Code or quote the numerical code at point of sale in store. Each Retailer’s terms of use are clearly set out in the direct Gift Code Terms & Conditions and should be referenced before making your selection. It is important to note that Wow Credit cannot be reissued if you have selected and confirmed a Retailer and then wish to change your choice.
When spending your Wow Credit, you access the Landing Page where you can browse Retailer options and make Gift Code selections. Recipients will also be able to store their Gift Codes for access from their Landing Page. Recipients may also choose to print, create a PDF or simply view their Gift Codes. Recipients can access the Landing Page repeatedly by using the Link originally sent to them by the Client. You may also access your Landing Page by logging in as a user on the Wowthanks.com web site.
Please note that once Wow Credit has been exchanged for Gift Codes from Retailers, you must retain a copy of the Digital Gift Code(s) as it is not possible to re-issue Gift Codes after the Selection Window expiry date has passed.
The WowThanks model provides Clients with the ability to dictate the duration of a WowThanks promotion and offers a promotional window when a Recipient must use their Wow Credit. This Wow Credit usage period is known as the Selection Window (“Selection Window”). As standard, the Selection Window is set at 90 days. However, Clients reserve the right to adjust this. In every case, the Landing Page will clearly communicate to the WowThanks Recipient what Selection Window is in place for their promotion and the date when the Wow Credit will expire will be explicitly stated. Once a Recipient generates a Gift Code, the expiry for that code will be dictated by the Retailer and is likely to remain valid for up to 5 years.
WowThanks is a member loyalty programme that combines a promotional gifting solution with unique cost efficiencies built on commercial discounts and a bespoke Client rebate mechanic for unused gifts. For these reasons WowThanks does not fall within the parameters of The Consumer Protection (Gift Vouchers) Act (2019).
WowThanks management reserve the right to introduce new terms and/or to vary or amend an existing term of use by giving at least two weeks’ notice thereof on the Website or by whatever means we, in accordance with applicable legislation deem appropriate at that time.
WowThanks at all times strives to provide Recipients with the very best selection of quality retail partners across multiple categories from which to use their Wow Credit. WowThanks reserves the right to add/remove Retailers within the WowThanks platform as required. Participation in the WowThanks platform is entirely at the discretion of the Retailer who may for their own reasons decide to suspend or cease their listing on the WowThanks platform. In such an instance, any Gift Codes already generated for such a Retailer will be fully honoured as per their Terms & Conditions up to and including the relevant Gift Code expiry.
WowThanks will not be liable for the refusal of any Retailer to accept or honour their Gift Code for any reason. In such an unlikely instance, we ask that you report the details of the event to our Customer Support team (support@wowthanks.com and we will investigate the matter on your behalf. If the outcome of the investigation finds favour with the WowThanks Recipient, we will issue a corresponding Wow Credit to the Recipient on the same terms as the original gift sent to the Recipient.
If a Retailer becomes liable to make a refund to you, we will not Credit the amount of the Gift Code. All refunds are a matter between you and the relevant Retailer.
In claiming a Gift Code from a Retailer, you are entering into a contract with that Retailer directly and as such will have left the confines of the WowThanks environment. The Retailer’s direct Terms & Conditions will then apply. In the unlikely event that you encounter a poor experience with that Retailer and if that experience has resulted in injury, harm or loss – you must address the matter directly with that Retailer. WowThanks assumes no liability for such instances. Please report any such instances to WowThanks if you would like us to investigate such instances to maintain a high level of quality service from our Retailers.
Please contact us for any assistance under the following channels
Customer Support support@WowThanks.com
Sales sales@WowThanks.com
Telephone 00 353 1 6675377
WowThanks Ltd, 3 Argyle Square, Morehampton Road, Donnybrook, Dublin 4, D04 DC64
WowThanks provides the opportunity for businesses to send recipients "WowThanks Credit" set at different monetary values. As such, WowThanks Credit is a generic currency that sits within the WowThanks programme until set against participating Brand/Retailer Partners – at which time the WowThanks Credit is transferred into a Digital Gift Code for the selected Brand/Retailer.
You will receive your WowThanks Credit via an e-mail or SMS sent by the business who has gifted you! Simply click on the link and you will be brought to a WowThanks landing page. You will need to register your “name” and “email address” and will be provided access to the WowThanks portal, follow the steps which will bring you through the redemption process.
Your WowThanks Credit will be clearly highlighted on the left-hand side of your Navigation screen.
Next step choose your brand - The participating Brand Partners will be available to choose from, click on your brand of choice and convert your WowThanks Credit into gift code denomination for use.
The expiry date of your selected Gift Codes will be clearly displayed on the Virtual Gift Card which is visible after your brand choice and denomination choice has been completed. This can vary from brand to brand, however, a minimum of 12 months is set on all Gift Codes.
Yes, please contact the WowThanks customer service team at email support@wowthanks.com for assistance. You can also request a password reset from www.wowthanks.com and choosing the “login” drop in the top menu.
When contacting customer support please have your registered email address to hand to ensure we can validate your details.
In this event, it is unfortunately not possible to re-issue your WowThanks link and/or Digital Gift Code. You will forfeit the opportunity to use your WowThanks.
Once you have selected your preferred Gift Code(s).
Any time during the "Selection Window", you can also re-enter the wowThanks.com login in the top menu or directly via credit.wowthanks.com. Your Gift Codes will be available in your “Gift Code Wallet” which will retain any Gift Codes you have generated previously.
Please do not hesitate in getting in touch with the WowThanks support team directly via support@wowthanks.com.
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Last modified by WowThanks on 04th October 2022.